Contact us
Contact YoushowPTE
Write to us about a detail on a page that looks wrong, a practice feature that misbehaved, or an account or membership problem. Email is the main channel we work from, so include the page address and when it happened to make the problem findable.
The most reliable channel, and the right one when you need to attach screenshots or a long description.
official@youshowedu.com
Live chat
The chat bubble in the bottom right corner, for quick questions about features, the question bank and membership.
Working hours
Email and chat messages are handled first during working hours; anything else is reviewed on the next working day.
Working Hours: Mon - Fri, 9am - 6pm
Where to send what
Content corrections
When an article, free tool or score table disagrees with current Pearson guidance, send the page URL and the affected section.
Account and membership
Sign-in problems, subscriptions, refunds or missing benefits. Include your registered email and the payment channel (web / App Store / Google Play).
Data and privacy
Requests to view or delete personal data can be made by email, as described in the privacy policy.
Partnerships
Institutions and channels can start from the PTE score contribution report and describe the cooperation they have in mind.
What to include
- Your registered email (for account issues) and the browser or app version.
- The URL of the page where the problem appears, for example /en/tools/pte-score-calculator.
- What happened, what you expected instead, and roughly when.
- For scoring issues, the question type plus a screenshot of the practice record.
Users in mainland China
This website serves international users outside mainland China. If you are preparing in mainland China, use the mainland site instead, which runs separate accounts and services.
pte.youshowedu.cn